At Zavi Boilers, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which you may return products and request refunds. By making a purchase from our website, you agree to this policy.
Eligibility for Returns
Products may be eligible for return if they are defective, damaged during delivery, or incorrect items were sent. To be eligible, items must be unused, in their original packaging, and reported to us within 7 days of delivery.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, such as used cookware, opened appliances, or products damaged due to misuse. Please ensure you review product details before placing your order.
Return Process
To initiate a return, please contact us at [email protected] with your order number, product details, and reason for return. Once your request is reviewed and approved, we will provide return instructions. Customers are responsible for safely packaging the product for return.
Refunds
Refunds will be issued only after the returned item has been received and inspected. Approved refunds will be made in cash at the time of product pickup or delivery adjustment, as our payment method is cash on delivery. Refund amounts will not exceed the original purchase price.
Exchanges
If you receive a defective or incorrect product, you may request an exchange instead of a refund. Exchanges are subject to product availability.
Late or Missing Refunds
If your refund has been approved but not received within the stated timeframe, please contact us at [email protected] for assistance.
Changes to This Policy
Zavi Boilers reserves the right to update or modify this Returns & Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions or concerns regarding this Returns & Refund Policy, please contact us at [email protected].